Privacy Policy

Last Updated: September 9, 2026

Unknown Conscious (“Unknown Conscious,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through our online store.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you may have regarding your information.

By using our website or purchasing from Unknown Conscious, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you visit our website, create an account, place an order, sign up for marketing communications, or contact us.

This may include:

• First and last name
• Email address
• Phone number
• Billing and shipping address
• Information related to your purchases
• Order and transaction information
• Information you provide when contacting customer support
• Marketing preferences

When you visit our website, certain information may also be collected automatically, such as your IP address, browser type, device information, pages viewed, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Process payments and transactions
• Deliver products to you
• Provide customer support
• Communicate with you about your orders
• Send information about products, collections, promotions, discounts, and updates
• Send email and SMS marketing communications when you have provided the appropriate consent
• Improve our website, products, services, and customer experience
• Detect and prevent fraudulent or unauthorized activity
• Maintain the security of our website and services
• Comply with applicable legal obligations

We do not use your personal information for purposes unrelated to those described in this Privacy Policy unless permitted or required by law.

3. Email and SMS Marketing

If you provide your email address or phone number and consent to receive marketing communications, Unknown Conscious may contact you by email or SMS with information about new collections, product launches, discounts, promotions, restocks, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

You may also opt out of marketing SMS messages by following the instructions provided in the message, such as replying with the applicable opt-out keyword.

Opting out of marketing communications does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or other messages related to your purchases.

4. Payment Information

Payments made through our store may be processed by third-party payment providers, including Stripe and PayPal.

We do not intentionally store complete payment card information on our own systems. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

Stripe may process payments and support payment methods such as Apple Pay and Google Pay.

PayPal may process transactions made through PayPal.

Your use of these payment methods may also be subject to the respective provider's privacy policies and terms.

5. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process information necessary to operate our online store, process transactions, provide website functionality, and support services.

Information processed through Shopify may include information associated with your account, orders, device, website activity, and transactions.

Shopify's own privacy practices may apply to information it processes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve our services, and support marketing activities.

Cookies may collect information such as your browser type, device information, pages visited, and interactions with our website.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Information We Share

We may share personal information with trusted third-party service providers when necessary to operate our business and provide services to you.

These may include:

• Shopify
• Stripe
• PayPal
• Shipping and fulfillment providers
• Email and SMS marketing providers
• Website and technology service providers
• Fraud prevention and security providers
• Analytics and advertising providers
• Professional advisers or legal authorities when required

We do not sell your personal information for money in the ordinary sense of the term.

However, certain privacy laws may define “sale” or “sharing” more broadly to include certain advertising or data-sharing activities. Where applicable law gives you the right to opt out of such activities, Unknown Conscious will provide the required mechanisms.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When information is no longer reasonably necessary for these purposes, we may delete or anonymize it where appropriate.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Opting out of marketing communications
• Opting out of certain sales or sharing of personal information where applicable
• Requesting information about how your personal information is collected and used
• Exercising applicable privacy rights without unlawful discrimination

To exercise an applicable privacy right, contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

11. California Privacy Rights

If you are a California resident and applicable California privacy law applies to Unknown Conscious, you may have additional rights concerning your personal information.

Depending on the circumstances, these rights may include the right to know what personal information we collect, request deletion or correction of certain information, opt out of certain sales or sharing of personal information, and receive equal treatment when exercising applicable privacy rights.

California residents may submit privacy requests by contacting us at:

Email: uknown@uknownconscious.com

We will process requests in accordance with applicable law.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us so that we can take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

Unknown Conscious is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

14. International Customers

Although Unknown Conscious is a U.S.-based business, our website may be accessible to customers located outside the United States.

If you access or purchase from our website from another country, your personal information may be processed or stored in the United States or other locations where our service providers operate.

Privacy protections in those locations may differ from those in your country.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us at:

Unknown Conscious

Email: uknown@uknownconscious.com

Terms of Service

Last Updated: September 9, 2026

Welcome to Unknown Conscious.

These Terms of Service (“Terms”) govern your use of the Unknown Conscious website and your purchase of products from our online store.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Unknown Conscious

Unknown Conscious (“Unknown Conscious,” “we,” “us,” or “our”) operates an online clothing store through Shopify.

These Terms apply to all visitors, customers, and other users of our website.

2. Eligibility

By using our website, you represent that you are legally capable of entering into an agreement under applicable law.

If you are purchasing products on behalf of another person, you represent that you have the authority to do so.

3. Products

We make reasonable efforts to ensure that product descriptions, images, sizing information, colors, and other product details displayed on our website are accurate.

However, colors and product appearance may vary depending on your device or screen.

We reserve the right to:

• Change product descriptions or information
• Modify or discontinue products
• Limit the quantity of products available for purchase
• Correct errors or inaccuracies
• Refuse or cancel orders when necessary

Product availability is not guaranteed. Items may sell out without notice.

4. Pricing

All product prices are displayed on our website at the time of purchase.

We reserve the right to change prices at any time without prior notice.

A price change will not affect an order that has already been successfully accepted and confirmed, except where permitted by applicable law.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. Receiving an order confirmation does not necessarily mean that Unknown Conscious has accepted the order in every circumstance.

We reserve the right to refuse, cancel, or limit an order for reasons including:

• Product availability
• Pricing or listing errors
• Suspected fraudulent activity
• Incorrect customer information
• Unauthorized or suspicious transactions
• Other circumstances permitted by applicable law

If we cancel an order after payment has been processed, we will generally refund the amount paid for the canceled order.

6. Payment

We accept payment through third-party payment providers, including Stripe and PayPal.

Stripe may support payment methods such as Apple Pay and Google Pay.

PayPal may be used for purchases made through PayPal.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be subject to the terms and privacy policies of the applicable payment provider.

7. Shipping and Delivery

Orders are shipped using available shipping methods presented during checkout.

Delivery times may vary depending on the shipping method, destination, order volume, carrier delays, weather, customs, or other circumstances outside our control.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delays caused by the carrier may be outside of our control.

Customers are responsible for providing accurate shipping information when placing an order.

8. Returns and Exchanges

Returns and exchanges are subject to the return policy provided by Unknown Conscious.

Products must meet any applicable eligibility requirements stated in our return policy.

We reserve the right to refuse a return or exchange that does not meet the applicable requirements.

Nothing in these Terms limits any mandatory return, refund, or consumer rights that cannot legally be excluded under applicable law.

9. Discounts and Promotions

Unknown Conscious may offer promotional codes, discounts, early-access offers, or other promotions from time to time.

Unless otherwise stated:

• Promotions may have expiration dates
• Promotions may be limited to certain products
• Promotions may not be combined
• Promotional codes may not be transferred or resold
• We reserve the right to modify or cancel a promotion when permitted by applicable law

Specific terms presented with a promotion will apply to that promotion.

10. Intellectual Property

All content on the Unknown Conscious website, including but not limited to:

• Logos
• Brand names
• Product designs
• Images
• Photography
• Graphics
• Videos
• Text
• Website design
• Original artwork

is owned by or licensed to Unknown Conscious and may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

Using our website or purchasing a product does not give you ownership of our intellectual property.

11. User Conduct

You agree not to use our website to:

• Violate applicable laws or regulations
• Commit fraud
• Attempt to gain unauthorized access to our website or systems
• Interfere with website functionality
• Introduce malicious software or harmful code
• Abuse promotions or discount systems
• Provide false or misleading information
• Impersonate another person or business
• Use automated systems to interfere with the website
• Engage in activity that could harm Unknown Conscious, its customers, or its services

We may restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

12. Third-Party Services

Our website may use third-party services to operate certain functions, including payment processing, hosting, marketing, shipping, analytics, and other services.

Third-party services may have their own terms and policies.

Unknown Conscious is not responsible for the independent actions, policies, availability, or performance of third-party services.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other reasons.

14. Disclaimer

To the maximum extent permitted by applicable law, the Unknown Conscious website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always operate without interruption
• The website will be completely error-free
• Product information will always be completely accurate
• The website will be free from security vulnerabilities or harmful components

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded or limited.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Unknown Conscious and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website or purchase of our products.

This may include losses resulting from website interruptions, delays, third-party services, or circumstances beyond our reasonable control.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Unknown Conscious and its owners, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, and expenses arising from:

• Your violation of these Terms
• Your misuse of the website
• Your violation of applicable laws
• Your infringement of another person's rights
• Your unauthorized use of our website or content

17. Force Majeure

Unknown Conscious will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, government actions, internet or technology failures, carrier disruptions, labor disputes, supply-chain disruptions, or other events outside our reasonable control.

18. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

20. Entire Agreement

These Terms, together with any policies or additional terms referenced on our website, constitute the agreement between you and Unknown Conscious regarding your use of our website and services, except where additional terms expressly apply.

21. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which Unknown Conscious operates, without regard to conflict-of-law principles, except where applicable law provides otherwise.

Nothing in these Terms prevents you from exercising consumer rights that cannot legally be waived or restricted.

22. Contact Us

If you have questions about these Terms of Service, please contact us at:

Unknown Conscious

Email: uknown@uknownconscious.com

Shipping Information

Last Updated: September 9, 2026

At Unknown Conscious, we work to get your order packed and shipped as quickly as possible.

Our products may be available as in-stock items or pre-orders, depending on product availability.

1. In-Stock Orders

Most Unknown Conscious products are sold as pre-made, ready-to-ship inventory.

When your order contains an item that is currently in stock at our warehouse:

• We aim to process and pack your order within 1 business day.
• Once your order has been packed and handed over to the shipping carrier, delivery time depends on the shipping company and destination.
• Shipping times shown at checkout are estimates and may vary.

Please note that processing time and shipping time are separate. The 1-business-day timeframe refers to the time needed for us to prepare your order before it is given to the carrier.

2. Pre-Orders

If a product is sold out, Unknown Conscious may offer the product as a pre-order.

Pre-order items are produced or restocked after the order is placed.

The maximum expected timeframe for a pre-order is up to 2 months.

Two months represents the worst-case timeframe. In many cases, pre-orders may be completed and shipped sooner.

By purchasing a pre-order item, you acknowledge and agree that your order may take up to 2 months before it is shipped.

The estimated timeframe may be affected by production, manufacturing, transportation, customs, or other circumstances outside of our control.

3. Mixed Orders

If an order contains both in-stock products and pre-order products, the order may be held until the pre-order products are ready to ship.

If you would like your in-stock items shipped separately, please contact us before placing your order to determine whether separate shipping is available.

4. Shipping Carriers

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

Unknown Conscious is not responsible for delays caused by the shipping carrier, including delays resulting from:

• High shipping volume
• Weather
• Customs
• Transportation disruptions
• Incorrect or incomplete shipping information
• Holidays
• Other circumstances outside our reasonable control

Once tracking information is provided, customers may use the carrier's tracking system to monitor their shipment.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Unknown Conscious is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at:

uknown@uknownconscious.com

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Lost or Delayed Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, or if your package appears to be significantly delayed, please contact the applicable shipping carrier first.

You may also contact Unknown Conscious at:

uknown@uknownconscious.com

We will make reasonable efforts to assist with shipping-related issues.

7. Customs and International Orders

If international shipping is available for your order, additional customs duties, taxes, fees, or import charges may apply depending on the destination country.

Any such charges that are imposed by the destination country or its authorities may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delays that are outside of Unknown Conscious's control.

8. Shipping Timeframes Are Estimates

All shipping and delivery timeframes provided by Unknown Conscious are estimates unless expressly stated otherwise.

The 1-business-day processing timeframe for in-stock products refers to our target for preparing the order, not the guaranteed delivery date.

For pre-order products, the maximum expected timeframe is up to 2 months before shipment, with the possibility of being completed sooner.

We appreciate your patience and understanding when ordering products that are made available through pre-order.

9. Contact

If you have questions regarding your order or shipping, please contact us at:

Unknown Conscious

Email: uknown@uknownconscious.com

Return & Refund Policy

Last Updated: September 9, 2026

At Unknown Conscious, all sales are considered final.

1. No Returns or Refunds

We do not accept returns, exchanges, or refunds for purchased products.

Before completing your purchase, please carefully review the product photos, description, sizing information, and other details provided on the product page.

By placing an order with Unknown Conscious, you acknowledge and agree to our final-sale policy.

2. Products Received

We make every reasonable effort to ensure that the product you receive matches the product displayed and described on our website.

You will receive the product you purchased, in the size and variant selected during checkout.

Please make sure that you select the correct size, color, and product before completing your order.

3. Order Errors or Damaged Products

If you receive a product that is materially different from what you ordered, or if your order arrives with a significant issue, please contact us as soon as possible at:

uknown@uknownconscious.com

Please include your order number and relevant photos or information so that we can review the situation.

Any resolution for an incorrect, defective, or damaged product will be determined on a case-by-case basis and in accordance with applicable law.

4. No Exchanges

We do not offer exchanges for different sizes, colors, or products.

Please carefully review the sizing information and product details before placing your order.

5. Chargebacks and Payment Disputes

Because all purchases are final, customers are expected to contact Unknown Conscious first if they have a question or concern regarding an order.

We reserve the right to provide the relevant order, payment, shipping, tracking, and communication information to payment processors or financial institutions when responding to a payment dispute or chargeback.

Nothing in this policy is intended to restrict any rights or protections that cannot legally be waived under applicable law.

6. Pre-Orders

Pre-order purchases are also considered final sale.

Pre-orders may take up to 2 months to ship, as explained in our Shipping Information.

By purchasing a pre-order, you acknowledge and accept the applicable pre-order timeframe before completing your purchase.

7. Contact Us

If you have an issue with an order, please contact us at:

Unknown Conscious

Email: uknown@uknownconscious.com