Shipping policy
Last Updated: September 9, 2026
At Unknown Conscious, we work to get your order packed and shipped as quickly as possible.
Our products may be available as in-stock items or pre-orders, depending on product availability.
1. In-Stock Orders
Most Unknown Conscious products are sold as pre-made, ready-to-ship inventory.
When your order contains an item that is currently in stock at our warehouse:
- We aim to process and pack your order within 1 business day.
- Once your order has been packed and handed over to the shipping carrier, delivery time depends on the shipping company and destination.
- Shipping times shown at checkout are estimates and may vary.
Please note that processing time and shipping time are separate. The 1-business-day timeframe refers to the time needed for us to prepare your order before it is given to the carrier.
2. Pre-Orders
If a product is sold out, Unknown Conscious may offer the product as a pre-order.
Pre-order items are produced or restocked after the order is placed.
The maximum expected timeframe for a pre-order is up to 2 months.
Two months represents the worst-case timeframe. In many cases, pre-orders may be completed and shipped sooner.
By purchasing a pre-order item, you acknowledge and agree that your order may take up to 2 months before it is shipped.
The estimated timeframe may be affected by production, manufacturing, transportation, customs, or other circumstances outside of our control.
3. Mixed Orders
If an order contains both in-stock products and pre-order products, the order may be held until the pre-order products are ready to ship.
If you would like your in-stock items shipped separately, please contact us before placing your order to determine whether separate shipping is available.
4. Shipping Carriers
Once an order has been shipped, delivery is handled by the applicable shipping carrier.
Unknown Conscious is not responsible for delays caused by the shipping carrier, including delays resulting from:
- High shipping volume
- Weather
- Customs
- Transportation disruptions
- Incorrect or incomplete shipping information
- Holidays
- Other circumstances outside our reasonable control
Once tracking information is provided, customers may use the carrier's tracking system to monitor their shipment.
5. Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Unknown Conscious is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your shipping address after placing an order, contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
6. Lost or Delayed Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, or if your package appears to be significantly delayed, please contact the applicable shipping carrier first.
You may also contact Unknown Conscious at:
We will make reasonable efforts to assist with shipping-related issues.
7. Customs and International Orders
If international shipping is available for your order, additional customs duties, taxes, fees, or import charges may apply depending on the destination country.
Any such charges that are imposed by the destination country or its authorities may be the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause delays that are outside of Unknown Conscious's control.
8. Shipping Timeframes Are Estimates
All shipping and delivery timeframes provided by Unknown Conscious are estimates unless expressly stated otherwise.
The 1-business-day processing timeframe for in-stock products refers to our target for preparing the order, not the guaranteed delivery date.
For pre-order products, the maximum expected timeframe is up to 2 months before shipment, with the possibility of being completed sooner.
We appreciate your patience and understanding when ordering products that are made available through pre-order.
9. Contact
If you have questions regarding your order or shipping, please contact us at:
Unknown Conscious
Email: uknown@uknownconscious.com